90-Day Return Policy & Refunds

90 Days Peace of Mind

Plenty of time to make sure it’s right for you.

Easy Simple to Start

Here to Help Real Support

If something isn’t right, our team will work with you.

90-Day Peace-of-Mind Returns

We want you to feel confident shopping with Aura Baby. Most eligible products purchased directly from aurababy.com may be returned within 90 days of delivery.

Changed your mind? Something wasn't quite what you expected? That's okay. Contact us and our team will help make the process as simple as possible.

Start a Return

To start a return, contact our Customer Care team through our Contact page or by email and include your order number and the item you'd like help with.

Please do not send a product back before contacting us. We'll review your request and let you know the appropriate next step, including return instructions when a physical return is required.

Eligible Returns

To qualify for our 90-day return policy:

The request must be made within 90 days of delivery.
The product must have been purchased directly from aurababy.com.
Products should include their original components and accessories.
Products must not show damage caused by misuse, improper handling, unauthorized modification, or neglect.

Opening a product to evaluate it does not automatically make it ineligible for return unless it falls within one of the hygiene or safety exceptions below.

Hygiene & Safety Exceptions

For the health and safety of our customers, certain products cannot be returned once opened or used.

These may include:

Breast pumps and certain breast-pump accessories
Wearable or body-contact products designated as hygiene-sensitive
Personal-care or sanitary products
Opened consumable products
Other products clearly identified as non-returnable for health or hygiene reasons before purchase

If a hygiene-sensitive item arrives damaged, defective, or incorrect, please contact us. These exclusions do not prevent us from helping when there is a genuine product issue.

Damaged, Defective or Incorrect Items

If your order arrives damaged, isn't working as expected, or you receive the wrong item, contact us as soon as possible.

We may ask for photographs, video, troubleshooting information, or other details that help us understand the issue and provide the quickest solution.

Our Customer Care team will review the situation and work with you toward an appropriate resolution.

What Happens Next

Once your return request is reviewed, we'll provide the next steps.

If a physical return is required, we'll provide the return instructions before you send anything.

Returned products are inspected after they are received. Once your return is approved, the applicable refund will be issued to your original payment method.

Your bank, credit-card provider, or payment service may require additional time to post the refund to your account after Aura Baby has processed it.

Shipping Costs

Any applicable return-shipping costs will be explained before you send your product back.

When a return results from an incorrect, damaged, or defective product, we'll work with you on the appropriate resolution.

Original expedited or optional shipping charges may not be refundable unless the return results from an error on our part or otherwise required by applicable law.

Fair Use

Our return policy is designed to give families genuine peace of mind when purchasing from Aura Baby.

Aura Baby reserves the right to limit or decline a return where we reasonably believe there has been fraud, abuse of the return policy, excessive or repeated misuse, product tampering, or other activity inconsistent with the purpose of the policy.

Purchases From Other Retailers

Products purchased from another retailer, marketplace, or authorized seller are generally subject to that seller's return policy.

If you're experiencing a product issue, you're still welcome to contact Aura Baby Customer Care and we'll do our best to point you in the right direction.